Contact us
One inbox and one phone, both answered by a person. Questions about a specific piece, a repair, or an order in progress all go to the same place.
Get in touch
Phone+60 11 2375 7954
Email is usually the faster of the two, and it lets us send photographs back. If you are writing about an order, quoting the order reference in the subject line saves a round trip.
What to ask
- Before buying — whether a strand can be made to a different length, what a grading term on a product page means, or whether two pieces will sit well together.
- After buying — anything about delivery, or a piece that has arrived and is not right. Start with the returns policy; it covers most of it.
- Later — restringing, a clasp that needs attention, or a setting checked. Pearls are strung on silk and silk stretches; this is normal and worth doing before a strand tells you the hard way.
Registered business details
These are published as required of online sellers in Malaysia under the Consumer Protection (Electronic Trade Transactions) Regulations 2024.
Registered nameMosse Pearl Jewelry
Registration number202603199388
Registered addressSetia City Residences 6B13-3, Jalan Setia Dagang AH U13/AHSetia Alam40170 Shah AlamSelangor, Malaysia
Phone+60 11 2375 7954
The registered address is an office, not a shop. Please do not send returns to it without emailing first — we will confirm where to send a piece and how, so it is insured on the way.